Terms of Service

1. Introduction and definitions

These Terms of Service ("Terms") constitute a legally binding agreement between Platform1 OÜ ("Platform1", "we", "us", "our"), a company incorporated in Estonia, and you ("Client", "you", "your") regarding your use of our iGaming platform solutions and services.

"Platform": Platform1’s iGaming software, including the casino management system, player front-end, cashier, game aggregation and supporting infrastructure.
"White label services": a casino deployed under the Client’s brand on shared Platform1 infrastructure, operating under the gaming licence of the Client’s licensed partner.
"Turnkey solution": a complete casino platform deployed for the Client’s independent operation under the Client’s own gaming licence and infrastructure.
"Services": all services provided by Platform1, including platform access, technical support, compliance tooling, licensing assistance and related services.
"End users": players and other persons who access gaming services through platforms powered by Platform1.
"Gaming content": casino games, live dealer content, sports betting products and other gaming software made available through the Platform by third-party studios and aggregators.

2. Acceptance and modifications

Binding agreement

Acceptance: by accessing or using the Platform, executing a service agreement or making any payment to Platform1, you confirm that you have read, understood and agree to be bound by these Terms.
Authority: you represent that you have the legal authority to enter into this agreement on behalf of yourself or your organisation.
Capacity: you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts.

Changes to the Terms

Right to modify: Platform1 may modify these Terms to reflect changes in our services, legal requirements or business practices.
Notification: material changes are communicated by email and published on this page at least 30 days before taking effect.
Continued use: continued use of the Services after a modification takes effect constitutes acceptance of the updated Terms.
Disagreement: if you disagree with a modification, you may terminate your agreement under the termination provisions below.

3. Service descriptions

Platform1 provides iGaming platform solutions for operators entering or expanding in regulated and licensed markets. Platform1 is a technology provider and does not hold a gaming licence on behalf of Clients.

White label casino

A casino platform under the Client’s brand, operating on Platform1 infrastructure under the licence of a licensed partner (Curaçao, Anjouan or others as agreed). Includes:

Access to 10,000+ games from 100+ studios through aggregation partners, enabled per market and licence
Operation under a licensed partner’s licence, subject to the partner’s KYC and compliance approval
Payment processing through licensed payment service providers
Back office, CRM, bonus engine and reporting
Responsible-gaming and compliance tooling
Brand customisation within technical limits

Commercial model: Setup fee + revenue share, as specified in the individual agreement. Typical implementation time 8–12 weeks from signed agreement; this is our implementation time, counted from a signed agreement and completed KYC. The calendar date depends on how fast contracts with payment providers and game studios are signed under the licence: that part is outside our control and usually sets the pace.

Turnkey platform

A complete casino platform for operation under the Client’s own gaming licence. Includes:

Deployment in the Client’s cloud or data centre with full data ownership
Custom branding and feature development as scoped
Direct relationships with game providers and aggregators
Independent payment processing setup
Dedicated technical infrastructure
Technical documentation and support for the licence application

Commercial model: project fee plus support contract, as per the individual agreement. Typical implementation time 6–9 months; our implementation time. The calendar date depends on licence approval, your infrastructure readiness and how fast PSP and content contracts are signed.

Technical integration services

Specialised services for platform integration, migration and customisation. Includes:

API development and integration
Custom feature development
Third-party system integrations (PSPs, KYC providers, studios, affiliate software)
Migration of player bases from existing platforms
Performance optimisation
Security reviews and compliance support
Staff training and documentation

Billing model: project-based or time-and-materials rates as agreed.

4. Client obligations and responsibilities

Regulatory compliance

Gaming licences: you must obtain and maintain all gaming licences required for your target jurisdictions, or operate under a licensed partner as agreed.
Legal compliance: full compliance with all applicable laws, regulations and licence conditions.
Responsible gaming: implementation of responsible-gaming measures and player-protection procedures.
Age verification: enforcement of minimum-age requirements (18+ or as required by the jurisdiction).
AML/KYC: implementation of anti-money-laundering and know-your-customer procedures required by your licence.

Technical requirements

System security: maintenance of appropriate security measures on systems under your control.
Data protection: compliance with the GDPR and other applicable privacy laws.
Technical standards: adherence to technical specifications and integration requirements.
Platform usage: use of the Platform in accordance with documentation and guidelines.
Testing: adequate testing of all systems before launching live operations.

Business conduct

Fair operations: honest and transparent business practices in all gaming operations.
Marketing compliance: responsible marketing in accordance with advertising regulations.
Customer service: adequate customer support for end users.
Financial obligations: timely payment of all fees, charges and revenue-share obligations.
Reputation: business conduct that does not damage Platform1’s reputation or its relationships with licensing partners, studios and payment providers.

Prohibited activities

Illegal operations: operating in jurisdictions where online gaming is prohibited or where you are not licensed.
Underage gaming: accepting players under the legal gambling age.
Unfair practices: manipulating game outcomes or engaging in fraudulent activity.
System abuse: attempting to hack, exploit or reverse-engineer Platform systems.
Brand misuse: unauthorised use of Platform1 branding or intellectual property.

5. Intellectual property rights

Platform1 and its licensors retain all intellectual property rights in the Platform, software, documentation and related materials.

Platform1 proprietary rights

Software and code: all platform source code, algorithms and technical implementations.
Trademarks: the Platform1 name, logos and associated branding.
Documentation: technical documentation, user manuals and training materials.
Data and analytics: aggregated data, reports and analytical insights generated by the Platform.
Trade secrets: proprietary methodologies, business processes and technical know-how.

Third-party content

Game content: casino games, live dealer content and sports betting data are provided by third-party suppliers.
Provider rights: game providers retain ownership of their content.
Usage terms: third-party content is subject to the providers’ terms and licensing agreements.
Content changes: providers may add, modify or remove content at their discretion.
Compliance: third-party content is enabled per market in line with the applicable regulatory requirements.

Client usage rights

Platform access: a non-exclusive right to access and use the Platform for authorised business purposes.
White label rights: limited branding rights within technical and regulatory constraints.
Content usage: the right to offer licensed gaming content to end users in authorised jurisdictions.
Documentation: the right to use technical documentation for internal business purposes.
Restrictions: no right to modify, distribute or sublicense Platform1 proprietary technology, except as expressly agreed in a turnkey agreement.

Intellectual property protection

Infringement claims: report suspected intellectual property infringement to [email protected] with supporting evidence.
Client liability: Clients are responsible for ensuring that content and materials they use do not infringe third-party rights.
Indemnification: Clients indemnify Platform1 against claims arising from the Client’s content or operations.

6. Privacy and data protection

Data collection and processing

Client data: business information necessary for service provision and compliance.
End-user data: player data processed on behalf of Clients for gaming operations, with the Client as controller and Platform1 as processor under a data processing agreement.
Technical data: system logs, performance data and security monitoring information.
Legal basis: contractual necessity, legal obligations and legitimate interests, as set out in the privacy policy.

Data security measures

Encryption: data encrypted in transit and at rest using industry-standard methods.
Access controls: role-based access and authentication requirements.
Monitoring: continuous security monitoring and incident response procedures.
Infrastructure: hosted with ISO 27001-certified cloud providers or in the Client’s own data centre on the turnkey route. Card data is handled only by PCI DSS-certified payment service providers; Platform1 does not store card numbers.

Client responsibilities

Privacy policies: Clients must maintain compliant privacy policies for end users.
Consent management: proper collection and management of user consents.
Data requests: handling of data subject requests (access, deletion, portability).
Breach notification: immediate notification to Platform1 of suspected data breaches.

Data retention

Client account data: duration of the agreement plus 7 years (contractual and legal requirements).
End-user gaming data: as required by the applicable gaming regulations.
Financial transaction data: 7 years minimum (AML and tax obligations).
Technical logs: 12 months (security and performance monitoring).

7. Payment terms and billing

Payment obligations depend on the services and arrangements agreed in the individual agreement. Quoted per project after a scoping call. No hidden fees, no spots, no countdowns.

White label revenue share

Structure: setup fee plus revenue share based on net gaming revenue (NGR) after agreed deductions.
Calculation: monthly, based on actual player deposits minus withdrawals, bonuses and applicable taxes.
Payment schedule: monthly, by the 15th of the following month.
Minimum threshold: €1,000 minimum monthly payment unless agreed otherwise.
Reporting: detailed monthly reports accompany each payment calculation.

Turnkey fees

Setup fee: one-time platform deployment and integration fee.
Licence fee: fixed monthly fee for platform licensing where applicable.
Usage fees: variable fees based on transaction volume or player activity where agreed.
Support fees: support contract per the agreed SLA.
Payment terms: net 30 days from invoice date.

Professional services

Rates: hourly or daily rates for specialised consulting.
Project fees: fixed fees for specific deliverables.
Retainers: monthly retainers for ongoing support services.
Expenses: Client reimburses reasonable, pre-approved project expenses.
Schedule: 50% on signing, 50% on completion for fixed-fee projects unless agreed otherwise.

General payment conditions

Currency: EUR unless otherwise specified in the individual agreement.
Late payments: 1.5% monthly interest on overdue amounts plus collection costs.
Disputes: payment disputes must be raised within 30 days of the invoice date.
Taxes: Clients are responsible for all applicable taxes in their jurisdiction.
Payment methods: bank transfer; crypto payments where legally permitted.
Chargebacks: Clients are liable for chargebacks and associated processing fees.

8. Warranties, disclaimers and liability

Platform1 warranties

Service availability: 99.9% monthly uptime for platform services, excluding scheduled maintenance, with service credits as set out in the SLA.
Incident response: 4 hours response on critical incidents and 24 hours on standard issues, with 24/7 monitoring.
Security standards: implementation of industry-standard security measures.
Regulatory support: platform features designed to support the Client’s regulatory compliance.
Data backup: regular backup procedures for critical data.

Disclaimers

As-is basis: Services are provided without warranties beyond those explicitly stated.
Market suitability: no warranty that the Services meet the requirements of a specific market.
Third-party content: no warranty regarding third-party game content or integrations.
Business results: no guarantee of specific revenue or business outcomes.
Timelines: launch timelines quoted by Platform1 are typical ranges of our implementation time, not guarantees, and the calendar date depends on licensing, payment onboarding and content agreements signed by third parties.
Legal compliance: the Client is responsible for compliance in its jurisdictions.

Limitation of liability

Direct damages: Platform1’s total liability for direct damages is limited to the amounts paid by the Client in the 12 months preceding the claim, up to a maximum of €100,000 per incident.
Consequential damages: Platform1 is not liable for indirect, consequential, special or punitive damages, including lost profits, business interruption or reputational harm.
Third-party claims: the Client indemnifies Platform1 against claims arising from the Client’s operations, end-user activity or regulatory violations.
Force majeure: neither party is liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, government action or cyber attacks.

9. Termination

Termination for convenience

Period of notice: either party may terminate with 90 days’ written notice.
Data transition: a 60-day period for data export and migration assistance.
Payment obligations: all outstanding payments are due within 30 days.
Refunds: pro-rated refunds for prepaid services, excluding setup fees.

Termination for cause

Immediate termination: either party may terminate immediately for material breach.
Cure period: 30 days to cure non-payment or other curable breaches.
Regulatory issues: immediate termination on loss of licence or regulatory action.
Illegal activity: immediate termination for fraud, money laundering or illegal operations.

Post-termination obligations

Service cessation: discontinuation of platform access and services at the end of the transition period.
Data return: Client data returned in a standard format within 30 days.
Confidentiality: confidentiality obligations survive termination.
Outstanding obligations: all financial and legal obligations survive termination.

10. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of Estonia, without regard to conflict-of-law principles.

Jurisdiction: Estonian courts have exclusive jurisdiction over disputes arising from these Terms, unless the individual agreement provides for arbitration.
Language: in case of translation discrepancies, the English version prevails.

Dispute resolution process

Step 1, direct negotiation: the parties attempt good-faith negotiation for 30 days before formal proceedings.
Step 2, mediation: if negotiation fails, mediation through the Estonian Chamber of Commerce and Industry.
Step 3, court or arbitration: final resolution through the Estonian courts or international arbitration, as agreed.

Emergency relief: either party may seek injunctive relief in any competent court to protect intellectual property rights or prevent irreparable harm.

11. Contact

Legal, contracts and compliance: [email protected] (subject line "Legal")
Technical support for clients: through the support channel named in your agreement; critical incidents are monitored 24/7.
Postal address: Platform1 OÜ, Tallinn, Estonia

Version history: version 3.2, 15 January 2025. Version 3.3, 11 October 2026: legal entity named as Platform1 OÜ; licensing wording corrected to reflect that Platform1 holds no gaming licence; content figures, SLA and timelines aligned with the current service description; contact addresses consolidated. See all documents on the legal page.