Request a demo

01Services overview

Services around the platform

The platform is the product. These are the four things operators ask us to do alongside it: get the licence paperwork right, move an existing casino, set up acquisition tooling, and keep the whole thing running under a written SLA.

  • Delivered by the engineers who run the platform
  • SLA 99.9% uptime
  • Critical response 4 hours
Request a demo Book a 30-minute call
Licensing6 routeslicence routes documented
Migration10–16 weeksour implementation time
Uptime SLA99.9%service credits if missed
Critical response4 hours24/7 monitoring

Index → Licensing · Migration · Acquisition · Support & SLA · Platform

02What we offer

Four services, each with a clear scope.

Every engagement starts with a scoping call and ends with something you can hold us to: a document, a migrated database, a configured tool or a monthly SLA report.

SVC-01 · Licensing

Licensing support

Technical documentation, system descriptions and hosting evidence for your licence application. You or your legal adviser file; we supply what the regulator asks about the platform.

  • Typical: documentation pack for one jurisdiction, delivered during the platform project
  • Routes: Curaçao, Anjouan, Kahnawake, MGA, Isle of Man, EU/EEA national
Licensing details →
SVC-02 · Migration

Migration and integration

Move a running casino onto the platform with players, balances and history intact, or add a PSP, KYC provider, game studio or CRM to a platform that is already live.

  • Typical: full migration in 10–16 weeks, or a single integration scoped in days
  • Deliverable: reconciled data, tested cut-over, two weeks of hypercare
Migration details →
SVC-03 · Acquisition

Acquisition and affiliates

Affiliate programme structure and tracking, bonus and CRM configuration, landing pages, analytics tagging. The tooling your marketing team or agency will run campaigns on.

  • Typical: affiliate and tracking setup during launch, then configuration on request
  • Not included: media buying, SEO campaigns, ranking or revenue promises
Acquisition details →
SVC-04 · Support

Support and SLA

24/7 monitoring, severity-based response targets, a direct channel to engineers and a monthly report. Service credits if we miss the SLA.

  • Typical: monthly support contract, activated at soft launch
  • Targets: 99.9% uptime, 4 hours response on critical incidents
Support details →
White-label casino →Turnkey platform →Casino platform & back office →

03How we work

Scope first, then a written proposal, then delivery.

The same four steps for every service. The point is that you know the scope, the price and the dates before any work starts.

  1. Scoping call

    Thirty minutes with an engineer. Your markets, licence, current platform and what you need done. We ask for access or documents where that shortens the next step.

    Day 1

  2. Written proposal with timeline

    Scope, exclusions, dependencies on your side, a dated plan and a fixed price or monthly fee. If something is uncertain, the proposal says so and prices the uncertainty.

    Within a week

  3. Fixed-scope delivery

    Weekly written updates against the plan. Changes to scope are agreed in writing before they are built. You see work in a staging environment before it goes live.

    Delivery

  4. Support contract

    Delivered work is covered by the support contract and the SLA. The engineers who built it are the ones answering in the support channel.

    After go-live
TimelinesTimelines are ranges. We quote our implementation time and say what moves the calendar date. For platform launches that is usually the licence, payment onboarding and content agreements: white label 8–12 weeks, turnkey 6–9 months, migration 10–16 weeks. Those contracts are signed by third parties.
Compare the routes →Buying vs licensing a platform →Who you will be working with →

04What we do not do

Boundaries, stated up front.

We are a platform company with a small senior team. Some things are better done by someone else, and we would rather say so here than discover it on a call.

Not offered

We are not a law firm

Licensing support is technical and documentation work. Legal advice, corporate structuring and the application itself sit with your legal adviser; we work alongside them and supply the platform evidence.

Not offered

We do not run player support desks

We integrate your helpdesk, live chat and CRM with the back office so your own team or outsourcing partner has what it needs. We do not answer player tickets.

Not offered

We do not guarantee rankings or revenue

We build an SEO-ready front-end and set up tracking and affiliate tooling. Nobody can promise search positions or player numbers, and we do not try.

Not offered

We do not buy media or run campaigns

Campaign execution belongs to your marketing team or agency. We make sure the platform gives them landing pages, bonus codes, segments and postbacks that work.

LicencePlatform1 is a technology provider. We never hold the gaming licence; the operator or a licensed partner does.
What licensing support does cover →What acquisition tooling does cover →Legal documents →

05Questions

Before you book a call.

Questions about services. Anything else, book 30 minutes and ask the engineers directly.

Book a 30-minute call
Can I buy a service without using the Platform1 platform?
Sometimes. Migration and integration work assumes you are moving to or already running on our platform. Licensing documentation support and SLA-backed support are only offered for platforms we operate or have deployed, because we have to stand behind what we document and maintain.
How is a service priced?
Setup fee + revenue share covers the platform itself. Services on top are quoted as a fixed scope after the scoping call, or as a monthly retainer for support. Quoted per project after a scoping call. No hidden fees, no spots, no countdowns.
Who do I actually work with?
The engineers who configure and maintain the platform. There is no account-manager layer; the person on the scoping call is the person who delivers the work and answers in the support channel afterwards.
What if I need something that is not on this page?
Ask. If it is within what we do well, we quote it. If it is not, we say so and, where we can, introduce a partner we have worked with. We would rather decline than deliver something half-competent.

06Tell us what needs doing

Scoping call
Written proposal

A scoping call, then a written proposal with dates.

Thirty minutes with an engineer, then a fixed scope, a price and a dated plan. No sales deck.

Describe your project Book a 30-minute call Prefer email? [email protected] · reply within one business day